HEXKEEP

Privacy Policy

Effective Date: 10th September, 2024
Last Updated: 12th December, 2024

Welcome to HexKeep (“we,” “our,” or “us”). Your privacy is our priority, and this Privacy Policy explains how we collect, use, share, and protect your information when you use our crypto wallet platform, available via our website hexkeep.xyz and associated applications.

By accessing or using HexKeep, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect information to provide secure, reliable, and efficient wallet services. This includes:

1.1 Information You Provide Directly

Account Information: To create and manage your HexKeep wallet, we collect email addresses, usernames, and passwords (securely hashed).
KYC (Know Your Customer) Data: If required by regulations, we may request identification documents (e.g., government-issued ID) for verification purposes.
Communications: When you contact support or interact with us, we collect information like your name, email, and correspondence details.

1.2 Information Collected Automatically

Device Information: Browser type, operating system, IP address, and device identifiers.
Usage Data: Actions performed on HexKeep (e.g., creating wallets, sending/receiving crypto, accessing features).
Blockchain Data: Public wallet addresses, transaction history, and related metadata available on the blockchain.

1.3 Cookies and Similar Technologies

We use cookies to enhance your experience. You can control cookie preferences in your browser settings.

2. How We Use Your Information

HexKeep processes your data for the following purposes:

To Provide Core Services: Secure wallet creation, transaction management, and crypto operations.
To Improve Our Platform: Analyze usage patterns to optimize platform performance.
To Ensure Security: Detect fraud, monitor suspicious activity, and protect user accounts.
To Comply with Legal Obligations: Including anti-money laundering (AML) and KYC regulations.
To Communicate with You: Send updates, notifications, and respond to your inquiries.
For Marketing (Optional): With your consent, we may share product updates and promotions.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data in the following circumstances:

3.1 Service Providers

We work with trusted third parties to provide services like:

Cloud hosting and storage (e.g., AWS, Google Cloud).
Payment processing for certain crypto-to-fiat integrations.
Data analytics tools (e.g., Google Analytics).

3.2 Legal Compliance

We may disclose information to regulatory authorities, courts, or law enforcement agencies when required by law or to comply with legal processes.

3.3 Business Transfers

In case of a merger, acquisition, or business transfer, user data may be shared with the successor company.

3.4 Blockchain Data

As blockchain transactions are public, your wallet address, transaction details, and history may be visible on the blockchain.

4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy. Specific retention periods include:

Account Information: Retained while your HexKeep account remains active.
Transaction Records: Retained as required by applicable regulations.

Once no longer needed, your data is securely deleted.

5. How We Protect Your Data

HexKeep implements advanced security measures to protect your data, including:

Encryption: Sensitive data (e.g., passwords) is encrypted using AES-256.
Secure Infrastructure: Hosted on secure servers with firewalls and multi-layered protection.
Two-Factor Authentication (2FA): Optional 2FA to provide an added layer of security.
Regular Security Audits: Independent audits to identify and mitigate vulnerabilities.

While we prioritize security, no system is completely invulnerable. Users are responsible for protecting their private keys and wallet access credentials.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your personal data where legally permissible.
Restriction: Limit processing of your information.
Portability: Obtain a machine-readable copy of your data.
Opt-out: Opt-out of marketing communications.

To exercise any of these rights, please contact us at support@hexkeep.xyz].

7. International Data Transfers

HexKeep may process your data in jurisdictions outside your country of residence. Where applicable, we implement safeguards to ensure data transfers comply with privacy laws (e.g., EU Standard Contractual Clauses).

8. Third-Party Services

Our platform may link to third-party websites, tools, or services. HexKeep is not responsible for their privacy practices, so we encourage you to review their respective privacy policies.

9. Children’s Privacy

HexKeep is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover such data, it will be promptly deleted.

10. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in regulations, technologies, or business practices. Updated versions will be published on hexkeep.xyz, and continued use of our services constitutes acceptance of changes.

11. Contact Us

If you have any questions, concerns, or requests related to your privacy, please contact us:

HexKeep Support Team
Email: support@hexkeep.xyz
Website: https://hexkeep.xyz

Your Consent

By using HexKeep, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.